Help Center
You've Got Questions. We Love Questions.
Company & Manufacturing
Where is HerAuré based?
Where is HerAuré based?
HerAuré is headquartered in Anaheim, California, USA. Our mission is to provide high-quality, science-backed supplements designed for women's intimate wellness.
Where are HerAuré products manufactured?
Where are HerAuré products manufactured?
All HerAuré products are proudly made in the USA, following strict quality and safety standards. Our formulations are carefully crafted using premium, globally recognized ingredients.
60-day happiness guarantee return policy?
60-day happiness guarantee return policy?
We totally get that finding the right fit takes time, which is why we offer a 60-day Happiness Guarantee. Try our products for up to two months, and if you’re not feeling the love, we’ve got you covered.
If you’re not satisfied, you can request a refund for up to two bottles within 60 days of your very first purchase—no need to send anything back unless we say otherwise. We’ll refund the amount you paid for the products (shipping not included) to your original payment method.
Just email us at Customer Service Team and we’ll take care of the rest. Refunds are issued at our discretion, but we’ll always do our best to make things right!
Ingredients
Are your ingredients natural?
Are your ingredients natural?
Yes, we use high-quality, naturally derived ingredients that are carefully selected for their effectiveness and purity. Our formula is vegan, NSF GMP-registered facility, and free from artificial colors, flavors, and preservatives.
Are HerAuré products free from allergens?
Are HerAuré products free from allergens?
Our formula contains no milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, or sesame. However, our some products do contain natural extracts such as cranberry, pineapple, and mushrooms (for more please refer to specific product page) — if you have allergies or sensitivities to these ingredients, please consult your doctor before use.
Are your products third-party tested?
Are your products third-party tested?
Yes, all our products undergo rigorous third-party testing to ensure quality, purity, and potency.
Is HerAuré suitable for vegans and vegetarians?
Is HerAuré suitable for vegans and vegetarians?
Yes! HerAuré is suitable for both vegans and vegetarians.
We use HPMC plant-based capsules and include no animal-derived ingredients in our formula. All products are manufactured in an NSF-certified GMP facility for quality and safety.
Is HerAuré gluten-free?
Is HerAuré gluten-free?
Yes! HerAuré priduct is completely gluten-free and safe for those with gluten sensitivities.
Order & Payment
What payment methods do you accept?
What payment methods do you accept?
You can pay for your order using a variety of payment methods! Your payment method is charged at the time the order is placed, including for those items that are shipping later and/or made-to-order. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as possible.
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.
1. Credit and Debit Visa Card
We currently accept the following credit cards: Visa, Mastercard, American Express, Diners Club and Discover.
If you have a HerAuré account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your card, the transaction may be declined by the bank.
HerAuré reserves the right to detect and check the validity of the card used and may decline transactions depending on the result of these checks.
2. Paypal
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the HerAuré site.
3. Wallet
We currently accept the following wallet paying methods: Shop Pay, Google Pay, Apple Pay and Meta Pay.
If you have a HerAuré account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Kindly note that depending on the restrictions on your wallet, the transaction may be declined by the payment method operater.
For any further assistance, please contact our Customer Service Team, providing them with your order number.
How to resolve order placement issues?
How to resolve order placement issues?
If you face any challenges while attempting to place an order, we recommend checking your internet connection and refreshing the webpage.
If issues continue, our Customer Service Team is ready to assist you. Reach out to us for any help you might need to complete your purchase.
Will I be charged duties, taxes or any other fees?
Will I be charged duties, taxes or any other fees?
United States Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
Please note that Herauré is currently only available in the US and can only be shipped to US addresses!
Can my order be redirected?
Can my order be redirected?
We're unable to redirect orders once they've been placed. Please double-check your address before submitting your order. For any assistance, please contact our Customer Service Team.
How can I cancel or change my order?
How can I cancel or change my order?
We are unable to accommodate changes or cancellations once an order has been placed.
Please review your selection carefully before finalizing your purchase. If you have any concerns upon receiving your order, or if you are not satisfied with the product, you are welcome to return it following our Return Policy Guidelines. However, please note that we cannot facilitate order changes. For assistance with returns or any other inquiries, please contact our Customer Service Team.
What should I do if there's an item missing or incorrect in my order?
What should I do if there's an item missing or incorrect in my order?
We strive for accuracy with every order, but if you notice a missing or incorrect item, please contact our Customer Service Team immediately. Provide us with your order number and the details of the issue, and we'll work swiftly to correct the mistake.
I didn't receive my order confirmation, what should I do?
I didn't receive my order confirmation, what should I do?
If you haven't received your order confirmation email shortly after placing your order, please check your spam or junk mail folder.
If it's not there, contact our Customer Service Team with your order details to ensure your order was processed correctly and to obtain your confirmation information.
Shipping
What are the shipping fees and deliver timeline?
What are the shipping fees and deliver timeline?
- Once you place an order with Herauré, please allow 2-3 business days for our team to process your order.
- Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
- Your order may be split if the estimated dispatch dates are more than 7 days apart.
- The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout. We strive to ensure your order arrives as swiftly as possible and appreciate your patience as it makes its way to you.
Notice: HerAuré only ships to the United States at present.
United States
TYPE OF SHIPPING |
THRESHOLD |
PRICE |
SHIPPING TIMELINE |
|---|---|---|---|
|
Expedited* (Standard) |
Order $30 and above |
Free |
3-5 business days* |
|
Expedited* (Standard) |
Order below $30 |
$4.95 |
3-5 business days* |
How do I track my HerAuré package?
How do I track my HerAuré package?
Have an account?
You can check your order status by logging into your HerAuré account and visiting the "My Orders" section.
Don't have an account?
If you haven't set up an account with us, you can still track your order status. Upon placing your order, you would have received an order confirmation email which includes the order number and link. You can track your order status by your order number and your email address associated with the order. You can also track your order through this window: Order Tracking
For any further assistance, please contact our Customer Service Team, providing them with your order number.
What if my order hasn't arrived on time?
What if my order hasn't arrived on time?
If your order is taking longer than expected to arrive, please check the tracking information for any updates. Delays may occur due to unforeseen circumstances. For further assistance, don't hesitate to contact our Customer Service Team with your order details.
What if my order shows as delivered but I can't find it?
What if my order shows as delivered but I can't find it?
HerAuré shipments do not require a signature upon delivery, while all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product.
If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premises of your home.
If you are not able to track down your package through the carrier, please contect our Customer Service Team, we will try our best to help you solve the issue.
Returns
What is the return policy?
What is the return policy?
We totally get that finding the right fit takes time, which is why we offer a 60-day Happiness Guarantee. Try our products for up to two months, and if you’re not feeling the love, we’ve got you covered.
If you’re not satisfied, you can request a refund for up to two bottles within 60 days of your very first purchase—no need to send anything back unless we say otherwise. We’ll refund the amount you paid for the products (shipping not included) to your original payment method.
Just email us at Customer Service Team and we’ll take care of the rest. Refunds are issued at our discretion, but we’ll always do our best to make things right!
When will I receive my refund?
When will I receive my refund?
Once we approve your return request, you do not need to return the product. Your refund will be processed to your original payment method within 3–7 business days.